Last updated 15 October 2026. In force from the same date.
1. About these terms
huesix is operated by Bcube Technology Services, Dubai, United Arab Emirates (“huesix”, “we”, “us”). These terms are the agreement between us and the business or person that signs up (“you”). If you accept them for a company, you confirm you may bind it.
Together with the data processing terms, the acceptable use policy and any order form we sign with you, they are the whole agreement. If an order form says something different, the order form wins.
huesix is made for businesses. If you use it as a consumer, the rights your country’s consumer law gives you still apply, and nothing here takes them away.
2. The service
huesix lets you build 3D product configurators in Studio and show them on your website, your store, a share page or in augmented reality. It includes the configurator script you embed, the integrations you choose to connect (for example Shopify or a webhook), and the packages you export.
We improve huesix all the time, so features change. We won’t take away a core feature of a paid plan during a period you’ve paid for.
3. Accounts and workspaces
- You need to be at least 16, and old enough to make a contract where you live.
- Give accurate details, keep your password to yourself, and tell us if you think someone else is using your account.
- A workspace is where your team’s products live. Its owners and admins manage the team, billing and data, and you’re responsible for what happens in your workspace.
4. Trial and the free plan
A new workspace gets a free trial of the plan shown on the pricing page (14 days of Pro today). You don’t need a card for it. When it ends, the workspace moves to the free plan unless you subscribe; nothing is deleted. The free plan has the limits shown on the pricing page and shows a small “Made with huesix” credit in your configurators.
5. Plans, billing and tax
- Paid plans and storage are billed in advance, monthly or yearly, through our payment provider Stripe. They renew automatically until you cancel.
- Prices exclude tax. We add VAT, GST or sales tax where the law asks us to. If you give a valid business tax ID, reverse charge applies where it should.
- Upgrading takes effect at once and you’re charged the difference for the rest of the period. Moving to a smaller plan or removing storage takes effect at once too, and the unused part is credited to your next invoices.
- If we change a price, we’ll email the people who manage billing at least 30 days before it applies, and it applies from your next renewal. You can cancel before then.
- Invoices and receipts are emailed and are always in Studio under Billing.
6. Storage
Each plan includes storage for your models, pictures, sounds and environments. You can add storage in packs, billed with your plan. If you reach your storage limit, new uploads wait until you free space or add storage. We never delete files because you’re over a limit.
7. When you’re over a plan’s limits
After moving to a smaller plan, or when a trial ends, you may have more than your plan includes. Nothing is deleted. You can’t add more until you’re within the limit, and if you have more live configurators than the plan allows, the most recently published stay live and the others pause until you upgrade or unpublish some. Features your plan doesn’t include stop showing in your configurators.
8. If a payment fails
Stripe tries again over the following days and we email the people who manage billing. You keep your plan for a grace period of 7 days; after that the workspace has the Free plan’s limits until the invoice is paid. If it stays unpaid after the last retry, we may cancel the subscription. You can update your card at any time under Billing.
9. Cancelling
You can cancel at any time under Billing. Your plan runs to the end of the period you’ve paid for, with no further charge, and then the workspace moves to the free plan. Refunds are covered in cancellation and refunds.
10. Your content
You keep every right in what you put into huesix: models, pictures, text, sounds, prices, product data, and the enquiries your configurators receive (“your content”).
You let us host, copy, process (for example optimise, compress and convert), display and serve your content worldwide, only to run huesix for you and to show your configurators where you publish them. This permission ends when you delete the content, except for copies in backups until they expire.
You confirm you have the rights to everything you upload. Anything you publish can be seen by anyone with the link or on the pages where you embed it. You’re responsible for the accuracy of the products, prices and lead times your configurators show.
11. Your shoppers’ data
When shoppers send an enquiry or request a quote through your configurator, you decide what is collected and why; we process it for you. The data processing terms apply. Your own privacy notice should tell shoppers about it.
12. Acceptable use
Use huesix within the law and the acceptable use policy. Don’t try to get around plan limits, probe or overload the service, or resell it without our agreement.
13. Our software and brand
huesix, its software, the configurator and our brand belong to us. While you have an account, you may use Studio, and embed the configurator script on your own sites and stores to show your own products. Packages you export may be used to present your own products. You may not copy, reverse engineer or build a competing service from huesix, except where the law allows it.
If you send us ideas or feedback, we may use them freely.
14. Other services
Services you connect, such as Shopify, and Stripe’s payment pages are run by those companies under their own terms. We aren’t responsible for them.
15. Availability and support
We work to keep huesix fast and available, and we give notice of planned maintenance when it may be noticed. Unless an order form gives a service level, huesix is provided as it is and as available. Support is by email; plans with priority support are answered first.
16. Confidentiality and security
Each of us keeps the other’s non-public information confidential and uses it only for this agreement. We protect your content with the measures described in the data processing terms.
17. Suspension and ending the agreement
- You can stop using huesix and delete your workspace at any time.
- We may suspend a workspace, with notice where we reasonably can, if it breaks the acceptable use policy, puts huesix or others at risk, or if the law requires it.
- Either of us may end the agreement if the other seriously breaks it and doesn’t put it right within 30 days of being told.
- If we stop offering huesix, we’ll give at least 90 days’ notice and refund any prepaid time you couldn’t use.
18. Your data, at any time and at the end
Workspace owners and admins can export everything the workspace holds, and owners can delete it, in Studio under Settings, Your data. Deleting a workspace removes it and its files from huesix at once; copies in backups expire as the privacy policy says. Invoices are kept as long as tax law requires.
19. Warranties
Each of us confirms it may enter this agreement. Beyond what these terms say, and as far as the law allows, huesix is provided without other warranties, such as fitness for a particular purpose.
20. Liability
- Neither of us is liable for indirect or consequential loss, or for lost profits, revenue or goodwill.
- Each party’s total liability under this agreement is limited to the fees you paid us in the 12 months before the claim, or USD 100 if you paid us nothing in that time.
- These limits don’t apply to your payment obligations, to the indemnity below, or to anything the law doesn’t allow to be limited, such as fraud, or death or personal injury caused by negligence.
21. Indemnity
You’ll defend us against claims by others that arise from your content or from use of your workspace in breach of the acceptable use policy, and cover the costs a court or settlement you agree to awards.
22. Changes to these terms
If we change these terms in a way that matters, we’ll tell workspace owners by email or in Studio at least 30 days before. If you don’t agree, you can cancel before the change applies and we’ll refund prepaid time after that date.
23. Sanctions and export rules
You confirm you aren’t subject to sanctions that would stop us from serving you, and you won’t use huesix in a way that breaks export control or sanctions laws.
24. Law and disputes
This agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai decide disputes. Before going to court, we’ll each try in good faith to settle the matter for 30 days. Consumers keep the protection of the mandatory laws and courts of the country where they live.
25. General
- Neither of us is responsible for delays caused by events outside its reasonable control.
- You may transfer this agreement with your business; we may transfer it to a company that takes over huesix. Either of us tells the other when this happens.
- If a part of these terms can’t be enforced, the rest still applies. Not enforcing a right doesn’t give it up.
- We send notices by email to your workspace owners or in Studio; send yours to support@huesix.com.
- These terms are written in English. If we translate them, the English version applies.
Contact
Questions about these terms: support@huesix.com or the contact form.